FAQs / Support

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Important Note:

Prolase is preparing to re-open and is accepting appointments for June. Please contact us for help scheduling your appointment: 818-507-0909 (Mon-Fri, 11AM - 4PM)

To ensure you have time to redeem your deal, we have extended the expiration to 1 year from the purchase date. And, any previous online purchases will automatically be honored until January 2021.

Thank you for your continued support and loyalty.

We look forward to serving you soon!

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Support
By Phone: (818) 507-0909 (M-F, 11AM - 4PM)
By Email: webshop@prolaseclinic.com

1. How can I download my deal I just purchased?

After you make your purchase, there will be an instant download link on the order confirmation page:

You will also receive an email confirmation which will contain the download link. (Tip: Please remember to check your spam folder if you don't see the email in your inbox)

The download manager window will appear. You can download a PDF version of your deal voucher and save to your phone or print. Note, if you've order multiple deals, each PDF voucher will be listed here and ready for you to download!

2. I didn't receive a confirmation email/ download link. What should I do?

Please check your spam folder. Our system automatically sends an order confirmation email that contains the download link. If you're still having trouble, don't worry, our online system tracks all sales and activity. In all cases, we'll be able to re-send your voucher, or simply verify your purchase over the phone. Please call us during business hours for assistance: (818) 507-0909

3. I purchased multiples of a certain treatment but I only received one voucher link. What should I do?

If you purchase let's say "x2 Laser Hair Removal Vouchers", then you will still receive one download link for that treatment. However, you may print multiple vouchers. In this example, you would print the "Laser Hair Removal" voucher, twice to redeem. 

4. When can I use the voucher?

As Prolase is preparing for its re-opening, we are currently accepting appointments for June. Please call us for help scheduling your appointment (Mon - Fri 11AM -4PM): 818-507-0909


5. I can't check out. How can I get help?

Please call (818) 507-0909 and leave a voicemail and we will return your call. 

6. When does my deal voucher expire?

Due to the impact of COVID-19, We have extended the expiration to 1 year from the date of purchase for this online even. Any past vouchers purchased on our online store will be automatically honored until January 2021. 

7. Can I give this deal voucher as a gift?

Yes! Simply print the voucher and give as a gift. 

8. Can I return the deal voucher?

All sales are final. 

 

Need help? Please call us (voicemail only): (818) 507-0909